1. Do you have a minimum gift order?

Yes, to offer the prices that we do, we have a minimum order quantity of 6.

  1. Can I order over the phone?

We currently only accept orders via our website or email for accuracy, privacy and security reasons.

  1. How much processing time is needed?

We require a minimum of three weeks lead time after full payment has been received and cleared to process all orders.

  1. Can I rush my order?

Some orders can be rushed and attract a 15% rush fee. Please reach out to us directly for all rush orders.

  1. Can I modify an existing order?

You wont be able to modify an existing order. Please contact us so we can make changes on your behalf. Depending on how far along we are with your order we may not be able to make changes or there may be an additional charge.

  1. My delivery date is not available, can I still order?

This only happens if your delivery does not provide the required three weeks processing time. Please contact us directly so we can try to assist as best as possible. This may be considered a rush order and an additional fee may apply.

  1. Can I cancel my order and get a refund?

If you cancel within 24hrs of ordering you will be able to get a full refund. After 24hrs, orders become non refundable.

  1. Can I  pickup my order instead of having it delivered?

We currently do not offer a pickup option. We deliver all our gifts which makes shopping easier and more convenient for you.

  1. Can I make changes to the curated or bridal party packages?

You are not allowed to make changes to any of these packages. You can create your custom packages from items listed in our shop.

  1. Do all orders come assembled?

Ready to ship packages comes fully assembled and ready to be distributed. Additionally if you create a custom package including a vessel (bag/ box) they will be delivered assembled. Single items (non packages) gets delivered in carton boxes for you to package how you choose.

  1. Why do you need my contact information for orders?

This is needed to keep you updated on your order status and to confirm delivery.

  1. Why is an item I ordered different from what’s in my gift box?

Based on circumstances out of our control, some products make become unavailable. We reserve the right to substitute said product(s) for a similar item of equal or greater value. We however make every effort to communicate prior to doing so.

  1. Which payment methods do you use?

We accept payments via PayPal for debit and credit cards and via bank transfers. Please note that we start processing orders only AFTER full payment is received and cleared.

  1. Is my information safe?

We don’t not collect or store credit card information. Read Paypal’s Privacy policy here

  1. When will my order ship?

All orders require a three week processing time and will ship based on the method selected to get to its intended location on your selected date.

  1. How much is shipping and delivery?

Cost is based on the shipping method chosen. You will be able to select your desired method and see the associated charges on your checkout page.

  1. Do you ship internationally?

Yes. We ship non-alcoholic items worldwide. Shipping of alcohol internationally is strictly prohibited

  1. How are deliveries done?

Jamaican deliveries are done using a local third party courier or an Island Favours bearer. Please advise if you will be the one collecting or if someone will be collection on your behalf. A wait time of thirty (30) minutes after agreed delivery time will be allowed for all orders with direct delivery. If items aren’t collected within this period, a new date and time must be confirmed and will attract an additional delivery cost.

International deliveries are facilitated by Jamaica Post (USPS)

  1. Are there any shipping restrictions?

Yes. We do not ship alcoholic items internationally.

  1. How do I track my delivery?

Email or telephone notifications will be sent to track your local deliveries. For international shipments, a tracking number will be provided once your order is out for delivery.

  1. What happens if my item is damaged in transit?

We take pride in packaging items so that they arrive as safe as possible and in good condition. Island favours is  not responsible for lost, stolen or damages to items shipped/ delivered by third party couriers.

  1. Do you deliver on weekends?

Island Favours bearer provides delivery every day. Third party couriers do not. 

  1. Can I pickup instead?

No, we only offer delivery services at this time.

  1. What is your return policy?

Based on the nature of the items provided we do not accept returns. If you are dissatisfied with the products provided, please reach out to us so we can assist.

  1. I want an item that’s not listed. Do you take requests?

Yes! If you want an item that you aren’t seeing, please reach out so we can source it for you.

  1. Do you offer bulk discounts?

Our items are competitively priced however for orders greater than $1,500 before shipping, we offer a 10% that’s automatically applied at checkout (must order via website to qualify)

  1. Can I order a gift for someone else?

Yes you can! Just add their information in the shipping details when you checkout.

  1. Do you provide samples?

Sadly we do not provide samples at this time.

  1. How can I speak with someone?

You can call or text us at 1786408520.  WhatsApp 18764039545 or email us at shop@islandfavours.com

  1. How is my information stored/ used?

We never store your payment information. When you subscribe to our email list we may send you newsletters about sales, new items, gifting tips and more from time to time. We promise no spam 🙂

  1. How do I send details for personalization?

You may upload your artwork in the field provided at checkout and or add any details you wan included in the notes text box. Alternatively, you can email this information to us at shop@islandfavours.com

  1. Can I see a mock-up before I order?

We only provide mock-ups for approval after your order has been completed. Not to worry, we never print or finalize any customization without your approval.

  1. Can I make changes after ordering?

Yes! After we send a mock-up you are able to provide revisions before start processing your order

  1. Is there a design fee?

All fees are included in the cost provided.